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Shipping & Returns

Shipping Policy

General Shipping Terms

These are MatchaTek’s General Shipping Terms that apply to all domestic shipping options.

  • Delivery times measured in business days.

  • We cannot guarantee same day shipping. All orders are subject to a processing time of 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.

  • We do not process orders on Saturdays or U.S. holidays.

  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

 
Signature Requirement

We require a signature upon delivery for the following order types:​

  • PayPal orders over $750.00

  • Any order shipping outside the United States

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APO/FPO/DPO Shipping

  • Delivery will take approximately 2 to 6 weeks.

  • Due to size limitations, safety, and carrier restrictions, some items, including the items listed below are not eligible for APO/FPO/DPO Shipping:

    • Monitors 19” and larger

    • DVDs

    • Items containing lithium batteries

    • Large or hazardous items

    • And other items
       

Return & Exchange Policy

MatchaTek values its relationship with you and offers you the option to return most products you purchase directly from MatchaTek.  

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30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with MatchaTek, or except as provided below, all hardware, accessories, peripherals and parts may be returned if requested and approved by MatchaTek within 30 calendar days from the date on the packing slip or invoice for a refund or credit of the purchase price paid. Note that your refund or credit may be reduced by the amount of shipping and handling fees and any applicable restocking fees (as further described below). Any product returned to MatchaTek without prior authorization from MatchaTek will be considered an unauthorized return, and you will not receive a refund or credit for the product and MatchaTek will not ship the product back to you. For instructions about requesting a return, see “How to Return a Product” below. All approved returns must be received by MatchaTek within 30 calendar days of the return approval date otherwise the amount of refund or credit may be reduced or eliminated if the product(s) are returned late.

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Exceptions to MatchaTek's 30-Day Return Period:

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Software may not be returned at any time, unless the software being returned is:

1. Application software or operating systems installed by MatchaTek on a returnable system which is being returned within the applicable return period; or
2. Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted by clicking to agree to applicable terms. 

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Restocking Fees: Unless the product is defective or the return is a direct result of a MatchaTek error, MatchaTek may charge a restocking fee of 15% of the purchase price paid less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.
 

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